What was your route into the industry?

I was initially employed at Distinction as Health and Safety Manager; I hadn’t been involved in Health and Safety for very long at that point and had only completed my NEBOSH certificate around 3 months prior. I didn’t expect to get the job when I first applied, but here I am 5 years later as Operations Director. It’s been a bit of a whirlwind.

What changes have you seen since then – good or bad?

There have been lots of changes in my 5 years at Distinction. Most noticeably within our production department. We have increased our daily output by 250%. We have invested over £1million on our production facility over the past 3 years, and we are still investing.

How would you describe your role at Distinction Doors?

Everyday at Distinction can throw up different challenges, which keeps me on my toes and makes the job interesting and exciting. Essentially, my role is to ensure that we overcome any operational challenges we face and deliver excellent service to all customers. Our team consistently work to maintain the best possible service, but when an issue does arise, we always learn from it, put fixes in place, and avoid it re-occurring in the future.

What’s the most challenging thing about your role?

Balancing the right number of staff in each area of the factory can be difficult when managing fluctuating order volumes. As the lead times are relatively short, it is important we maintain a close relationship with our customer service team so that we can manage the factory workflow as accurately as possible.

If you didn’t work in this industry what job could you see yourself doing?

I’m genuinely not sure, before working for Distinction I hadn’t really found a company or a job role that I really enjoyed.

If I was talking about my dream job, it would be a professional saxophone player. I’ve played the sax since I was fourteen years old and have been in various bands over the years. In one of the bands we managed to record a few tracks and get them on iTunes.

What is a typical working day for you?

Generally, the first thing I do is speak to the shift leaders in each department to see what position we are in, in each area. Following this, I will work through my emails; we typically have a further 2 shifts that follow after I leave for the day and a lot can happen in that time.

We have a daily meeting at 9.15am, in which we discuss the previous days’ performance, in terms of safety, quality, delivery and cost.

After this, the days can vary, but the main aim is always to ensure that our customers get their orders when they want them.

What is your proudest moment professionally?

I would say getting the Operations Director job at Distinction is my proudest moment professionally. It wasn’t until I started getting involved in production that I realised what I really wanted to pursue as a career.

How do you like to spend your time away from work?

I’m a big fan of football and have held a Sheffield United season ticket for over 25 years now. It’s not always been easy watching United, but it’s pretty good at the minute.

Also, as I’ve said previously, I play the saxophone and try and play when I can, although not as much as I would like at the moment.