What was your route into the industry?
I started out at the age of nineteen when Distinction was just five years old. I didn’t get the job I originally interviewed for but was instead given a temporary job for three weeks. Eleven years later and I’m still here!
What changes have you seen since then – good or bad?
The market has changed from seeing the majority of work come through social housing to now being more retail led. This has dramatically changed how we manage and run Distinction Doors. When I originally started in the industry Distinction were the only major supplier of the GRP door slab, but it has become far more competitive now.
How would you describe your role at Distinction Doors?
No two days are ever the same here, which makes my job really interesting. The role is very demanding and fast paced but that’s one of the things I love about it.
What’s the most challenging thing about your role?
Because no two days are the same it can be difficult to plan in advance. This can make things particularly challenging when you are coordinating a team of nine day to day. Circumstances can also change very quickly, either due to internal factors or through customer communications, so it is paramount that myself and the team react quickly and are able to make prompt and accurate decisions.
If you didn’t work in this industry what job could you see yourself doing?
I enjoy helping people and find it very rewarding, so I could possibly see myself as a Social Worker or something similar.
What is a typical working day for you?
I usually arrive at work at 8:30 am before making my way to our 9:00 am daily production meeting. The remainder of my time tends to be spent supporting the customer service team with their individual accounts, attending any other meetings and reporting on the day’s events to management and executives.
What is your proudest moment professionally?
My proudest moment is being promoted to Customer Service Manager in 2016. To go from not getting the job at nineteen years old to now be running the department has been a big personal achievement.
How do you like to spend your time away from work?
Since having my little boy in October 2017 my time out of work is mostly spent running around after him! On the rare evening off I enjoy going out with my fiancé and friends for a drink or two…
Where do you see yourself in 5 years’ time?
I plan to still be here at Distinction Doors to see the business grow, develop and achieve more than it has in the last eleven years.